Contact Us.
Get a Quote.

We can integrate Spire Pack with any system. Support is always included. Contact us to get started. 

Office Location

347 Jane Street
Toronto, ON M6S 3Z3 Canada

Open Hours

M – F: 9 am – 5 pm ET

Email

info@spirepack.com

F.A.Q.

Frequently Asked Questions

What software does Spire Pack work with?

We can integrate Spire Pack with any system, but our specialty is NetSuite. We have experience connecting to NetSuite Advanced Inventory, Advanced Order Management, OneWorld, SuiteCommerce Advanced, WMS and WMS Lite. Contact us using the form above if you would like to discuss an integration.

Is support included in the fees?

Yes, support is included with a one-hour response time for critical issues. We are reachable by phone, email or online to respond to any problems you may have with Spire Pack. We will collect the details of the problem, analyze the issue, and get back to you with a solution.

Is there a warranty for integration services?

A warranty period of 15 business days is offered for all software services. This applies to connecting your NetSuite system to Spire Pack. During the warranty period, the customer may notify Spire of any issues with the agreed-upon work and we will resolve the issues without charge. Following the warranty period, all work will be for charge unless alternate billing arrangements have been made.

How is Spire Pack billed?

Spire Pack is billed monthly in USD. View our pricing tiers. We accept Mastercard and VISA with a monthly minimum spend of $30. If payment is made via ACH or cheque, this minimum payment is waived.

Is a deposit required for integration services?

Additional value-added software services required to program the connection between your shipping system and Spire Pack is billed upon completion. No deposit is required.

How fast is Spire Pack?

Spire Pack is capable of packing at a rate of 1 to 10 milliseconds per item on average. Cartonization has to be fast: you do not want to slow down your checkout process or your warehouse system. That is why Spire Pack was designed to perform very rapidly.

Is there a limit to the number of shipments I can pack with Spire Pack?

Yes, there is a limit of 10,000 shipment per hour per customer. This limit exists to maintain the availability of the service for all. It should be sufficient for even very large operations. Should you require more shipments per hour, please do not hesitate to contact Support.